Shipping Information
All goods are shipped from our Sydney premises using Australia Post within five working days unless payment is by personal cheque or an overseas order when the order will be shipped once funds are cleared.
Out of stock items will have expected delivery dates and you will be notified of them.
Overseas orders will be given and estimated delivery time. If you have any questions with respect to your order, please contact us.
As a guide, delivery should take place within five to eight working days after your order has been processed and sent.
If you require an urgent delivery, we can arrange for a courier which will incur a further fee.
Delivery charges will be calculated and notification will be given once goods have been placed into your shopping cart.
Delivery to other destinations
To New Zealand, delivery rates on a standard delivery (up to 2kg) to Auckland, Wellington, Christchurch, Dunedin and Nelson are AUD32.05 (please allow 7 – 12 days delivery) or Express International delivery (up to 2kg) to Auckland Wellington, Christchurch, Dunedin and Nelson are AUD54.55 (please allow 3 – 5 days delivery).
On overseas orders please allow an additional 15 working days for delivery. We will be able to give you an estimated delivery cost at the time your order is placed. The actual cost of the order will be emailed to you once it has been packed and we have received a costing from the relevant carrier. We do not send orders until we have received confirmation from you via email requesting us to proceed with the shipment. All and any relevant customs and import duties will be charged to the customer once the order arrives in your country. These charges are your sole responsibility and will vary from country to country. Sixteen Candles recommends that you contact your relevant government department regarding import restrictions and charges.
We are aware that from time to time there may be disputes or events beyond the control of Sixteen Candles which could delay the delivery of your order. We have endeavoured to ensure that we use reputable delivery companies and we will work closely with them to ensure that your order is delivered promptly.
Other International Shipping
We are happy to ship to all international locations (where customs allows). As each shipping location requires different shipping costs, international orders are priced on a case-by-case basis. Please contact us to find out the exact shipping cost for your order.